Technology Support Specialist

Job Description
 

Date Prepared: August 2026

Position: Technology Support Specialist

Classification: Technology Support Specialist (Grade 17)

Reports to: Library Director

Basic Function: The position of Technology Support Specialist is responsible for the effective and efficient operation of the library’s technological environment, including electronic networks, systems, services, programs, dedicated spaces, and equipment at all library locations.

Subordinates: None

Nature and Scope: This position reports to the Director and is responsible for the administration of all aspects of Library technology. The incumbent works closely with other departments, consultants, and CLEVNET technology staff. The incumbent works to assure a reliable, accurate, responsive, efficient, and secure electronic environment for the delivery of library services. The incumbent is responsible for the library’s online presence, as well as the evaluation, selection, purchase, and installation of software, hardware, phones, makerspace and recording studio equipment, and other related technology equipment. The incumbent responds to staff calls for help, troubleshoots and solves hardware and software problems, monitors overall performance of automated systems,
implements improvements, and works with the Director to develop technology plans and the technology budget. The incumbent is responsible for securing licenses, maintaining records, and preparing reports related to the library’s electronic environment. The incumbent designs and presents classes and programs, assists library patrons with technology issues and questions, manages
technology spaces including the makerspace, training lab, and recording studio, and facilitates programming such as gaming, coding, and STEAM activities in other areas of the library. The incumbent leads the library’s cybersecurity program and instructs staff in best practices. The incumbent refers matters of policy or other important decision-making to the Director.

Principle Accountabilities:

• Ensures that high quality, secure, quick access to online services and resources, both wired and wireless, is consistently available to patrons and staff.
• Ensures efficient management of the makerspace, tech training lab, and
  recording studio and the introduction of emerging technologies.
• Ensures the efficient and effective operation of all library technology.
• Ensures that library software, systems and equipment are current and
  compatible with recent changes in technology.
• Ensures, supports, and maintains a current, effective, compliant website.

Essential Duties of the Position (Other duties may be assigned as necessary for the efficient operation of the library system.)

• Works with the Director to develop the annual technology budget.
• Works with the Director to develop and implement a technology plan.
• Troubleshoots all technology related problems and either finds appropriate solutions or contacts the appropriate organization (e.g. CLEVNET, OPLIN, etc.). If problems are passed on, monitors progress to ensure that they are resolved. 
• Manages use of makerspace, tech training lab, and recording studio.
• Works with staff committee to design and maintain a current, ADA compliant website.
• Implements and maintains various technology related systems, services, and applications.
• Answers staff and patron technology questions.
• Installs and uninstalls Library hardware and software.
• Programs and configures software and hardware as needed to provide services/access requested by other departments.
• Works with other departments to make sure their technology resources are meeting their needs.
• Provides technology training and explanations for staff as needed.
• Evaluates technology needs and purchases appropriate hardware and software to meet those needs. Replaces broken or outdated equipment and software as needed. 
• Serves as primary hardware/network liaison for CLEVNET.
• Rotates backup media and ensures backup jobs are completed successfully. Regularly evaluates and tests backup procedures and setups to ensure that they meet the Library’s needs.
• Monitors anti-virus and malware protection and responds to any threats to components of the network.
• Monitors and maintains network security and takes appropriate preventative and responsive steps.
• Maintains and periodically audits software licenses.
• Physically cleans computers as needed.
• Maintains user accounts for multiple networks.
• Coordinates the storage and disposal/recycling of old and unneeded equipment, and assures inventory records are accurate.
• Works with networked copiers, digital cameras, scanners, projectors, and other accessories and equipment.
• Visits branches regularly to provide technology services.
• Works with vendors and support staff as needed.
• Designs and teaches classes related to computers and technology.

Acceptible Skills, Knowledge, and Abilities
Previous network management experience required. Knowledge of computer systems and networking required. Knowledge of Microsoft Windows Server and Microsoft 365 Enterprise, cloud services, and Google Apps required. Knowledge of website design and maintenance required. Hardware and software troubleshooting experience required. Ability to work effectively with minimal
supervision. Ability to work a flexible schedule and to provide assistance on an on-call basis. Ability to work pleasantly and effectively with staff, patrons, and the CLEVNET consortium in person, over the phone, and electronically. Ability to learn library routines, rules, procedures, and policies. Ability to do physical work such as lifting and moving computer equipment, pushing the mobile laptop cart, kneeling, reaching, and climbing a ladder. Ability to maintain a neat, clean appearance in keeping with the established dress code. Ability to communicate clearly, both orally and in writing.

Requirements and Qualifications
An undergraduate degree from an accredited college or university in a field related to computers and technology preferred. Any combination of computer-related experience, coursework, certification, or training that provides the required knowledge, skills, and abilities will be considered. A commitment to excellent public service required. Must be able to meet the flexible scheduling
requirements of the library. Must be present at the worksite as required. Ability to perform the major functions of the position required. Possession of a valid driver’s license required.